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Download FREE Sample Here for Test Bank for Successful Service Operations Management 2nd Edition by Metters. Note : this is not a text book. File Format : PDF or WordProduct Description Complete downloadable Test Bank for Successful Service Operations Management 2nd Edition by Metters. INSTRUCTOR RESOURCE INFORMATION TITLE: Successful Service Operations Management RESOURCE: Test Bank EDITION: 2nd Edition AUTHOR: Metters, King-Metters, Pullman, Walton PUBLISHER: Cengage Learning PREVIEW PDF SAMPLE Test-Bank-Successful-Service-Operations-Management-2nd-Edition-Metters Table of Contents Ch. 1 Introduction: Services in the Economy Ch. 2 Strategic Positioning Ch. 3 Internet Strategies Ch. 4 Environmental Strategies Ch. 5 New Service Development Ch. 6 Managing Service Experiences Ch. 7 The Front-Office, Back-Office Interface Ch. 8 Service Quality Ch. 9 Yield Management Ch. 10 Inventory Management in Services Ch. 11 Waiting Time Management Ch. 12 Analyzing Processes Ch. 13 Real-World Project Management Ch. 14 Site Selection for Services Ch. 15 Performance Evaluation and Benchmarking with Data Envelopment Analysis Ch. 16 Scoring Systems: Methods for Customer Selection and Solicitation, Resource Allocation, and Data Reduction DOWNLOAD SAMPLES
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