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Download FREE Sample Here for Test Bank for The World of Customer Service 3rd Edition by Pattie Gibson. Note : this is not a text book. File Format : PDF or WordProduct Description Complete downloadable Test Bank for The World of Customer Service 3rd Edition by Pattie Gibson. INSTRUCTOR RESOURCE INFORMATION TITLE: The World of Customer Service RESOURCE: Test Bank EDITION: 3rd Edition AUTHOR: Pattie Gibson PUBLISHER: Cengage Learning PREVIEW PDF SAMPLE Test-Bank-The-World-of-Customer-Service-3rd-Edition-Pattie-Gibson Table of Contents 1. What is Customer Service? 2. The Global Customer. 3. Exceptional Customer Service. 4. Customer Service Strategy. 5. Critical Workplace Skills. 6. Problem Solving. 7. Extreme Customers and Customer Retention. 8. Managing Customer Service. 9. Communication Essentials. 10. Customer-Focused Listening. 11. Nonverbal Communication, Dress, and Manner. 12. Phone and Digital Communication. DOWNLOAD SAMPLES
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